Reply to a bad review in three tones — sincere, professional or light — without sounding defensive. Built for Etsy, Amazon, Google Reviews sellers. No signup, five free runs a day.
This page is the dedicated review response generator. Enter a product or store name, add a few details, and get finished copy you can edit and publish. It is part of a nine-tool toolbox for small sellers who do not have a copywriter on staff.
Open the free review response generator →5 free runs per day · No account · Works on mobile
Generated by the tool for: Handmade ceramic mug
1. Sincere Apology *(Use for a first-time, clearly disappointed customer; prioritize warmth and making it right.)* We're so sorry your mug arrived chipped—that's not the experience we want for you. Every piece is handmade and packed with care, so we clearly fell short. Please message us and we'll send a replacement or full refund right away. Thank you for telling us. --- 2. Professional Explanation *(Use when the customer wants to understand why it happened; calm, factual, solution-focused.)* Thank you for reporting this. Each mug is hand-finished and inspected before shipping, but ceramic rims can chip in transit despite protective packaging. We've noted it for our packing process. Contact us with your order number and we'll arrange a replacement or refund promptly. --- 3. Light Humor *(Use for a relaxed customer or a review with a lighter tone; only when the complaint is minor.)* A chipped rim? That's the mug's way of saying it had a rough journey—but it should've arrived…
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